About YCCS

YCCS provides reliable debt collection services for a multitude of clients, including government, municipal, judicial, medical, retail, service and private entities. We take pride in our professionalism, commitment to service, and Fair but Firm attitude.

Our company was originally founded in 1948 as Yakima County Credit Service, Inc. Sheila Burns purchased the agency in 1976 and steadily extended our services to the larger Pacific Northwest region and across the United States. In 1987 the name was changed to YCCS - A National Collection System, reflecting our growth.

YCCS now operates four locations in the state of Washington; our corporate headquarters in Yakima with branch offices in Kennewick, Seattle and Wenatchee. We serve our clients with integrity, contribute to our communities through a variety of associations, and strive to positively represent our industry by maintaining the highest standards of professionalism and service.

YCCS Collection Staff

Every employee at YCCS receives instruction in the Fair Debt Collection Practices Act (FDCPA) to ensure complete understanding of federal laws governing collection agencies. FDCPA regulations are designed to prevent abusive, deceptive, and unfair debt collection practices.

In addition, all YCCS collectors must successfully complete intensive training prior to collecting on any account. This training thoroughly develops the skills necessary to identify debt profiles and find solutions for consumers' debt problems.

With this extensive education and training, YCCS collectors have proven themselves to be dedicated and efficient at helping our clients recover their lost dollars. Our collectors are committed to securing the largest amount possible while remaining polite and professional at all times.

YCCS Management Team

Our managers represent the best of the collection industry. The YCCS management team exemplifies professionalism and inspires excellence in all of our employees.

Sheila Burns,
Owner and President
Drawing on more than 30 years of experience in the collection industry, Sheila actively supervises the management of daily operations, develops policy, and directs strategic planning for YCCS. She has served as a director for the American Collectors Association and as president of both the Washington Collectors Association and the Yakima Chamber of Commerce. Guided by Sheila's extensive knowledge and savvy business sense, YCCS has grown to be one of the largest and most successful collection agencies in Central Washington.

Richard Christensen,
Vice President, Sales Manager, and Legal Department Manager
As Vice President of YCCS, Richard has broadened his service to the collection industry and the local community. He is an active committee member of the American Collectors Association and is a board officer of Western Collectors. In his role as YCCS Sales Manager, Richard oversees the success of our sales representatives, striving for the highest level of professionalism in the collection industry. He also directs the YCCS legal department under the guidance of our attorney, Richard H. Bartheld, Attorney-at-Law, with the law firm of Dauber, Bartheld & Schwartz.

Vickie Visculgia,
Collections Manager
With more than 30 years of top management and collection industry experience, Vickie provides the oversight that assures our high standards are met. She has worked every aspect of collections and has an extensive background in marketing and sales. Combining her comprehensive knowledge of collection practices and governing laws with her revered skill at building client relationships, Vickie provides an essential component of the quality assurance YCCS delivers.

Shonna Stroud,
Support Services Manager
Shonna has personal experience in every clerical department at YCCS. Her expertise guides our receptionists and data entry, posting and filing clerks in consistently providing timely and accurate information for our clients and the YCCS staff. Shonna's exemplary customer service skills ensure our clients receive the very best service with YCCS.

Steve Hammer,
Information Systems Manager
Steve directs and maintains our expansive computer network, servers and workstations - providing an efficient and productive environment for the YCCS staff and a smooth integration with our clients' systems. With more than 10 years of experience in the computer and technology field, Steve is able to provide technology solutions that enhance the collection process.

Pamela Morse,
Administrative Assistant, Accounts Payable, and Payroll
Pam brings together administrative, budgeting and financial management skills to effectively manage all facets of YCCS office administration. She maintains our financials - including accounts payable, trust settlements and payroll - with exceptional integrity and accuracy.